Here you'll find the answers to some of the most common questions. Should you require additional info, please get in touch.
Shipping & Delivery
Delivery is €5 for orders within Republic of Ireland & UK It's FREE when you spend over €100.
Yes, we offer international delivery at an extra cost Europe: €10
USA & Canada: €15 Middle East: €15 Far East: €15 Australia: €15. !
We aim for next day (or next working day) delivery. Internationally may take a little longer. Please don't hesitate to contact us if you'd like to track your package firstname.lastname@example.org
Please email us with your order reference number to email@example.com
Yes, our manufacturing is sourced from ethical Sedex Certified manufacturers. There are audits done yearly to ensure the factories are compliant. We are working with factories in China & Turkey currently.
If there are any mistakes on your order please email our customer service team right away at firstname.lastname@example.org and they will do there best to resolve it for you.
Unfortunately, we currently do not offer an exchange facility. However, you can return your order for a refund and purchase another style or size. For more information on returns, see our Refund Policy here.
Please see our size guide for help. If you have any questions or need advice on sizing please email email@example.com
We’re a small business and that means our ability to manufacture at volume can sometimes be limited, resulting in items selling out quite quickly!
If the item you want is out of stock, let us know by adding your email address to the out of stock list on the product page and you’ll be the first to know when it’s back.
E-Gift Cards can be purchased on our website starting at €10.
All gift cards will be emailed directly to the email address you provide and can be redeemed for any Cloo Active products.
If you need to get in touch with our customer service team you can email us at firstname.lastname@example.org or fill out the form Here and we will get back to you as soon as possible!
Please include your order number/details in your email.