FAQ
Here you'll find the answers to some of the most common questions. Should you require additional info, please get in touch.
Shipping & Delivery
Delivery is €6 for orders within Republic of Ireland & Northern Ireland & €9 in the UK. It's FREE when you spend over €100.
Yes, we offer international delivery at an extra cost Europe: €10 &
USA & Canada: €15
If enquiring about any other countries please get in touch at hello@clooactive.com and we are happy to provide more information
We aim for delivery within 1-2 business days (within Ireland) but during busy periods (Black Friday & Christmas mainly) there may be delays. Please allow 5-7 days for international deliveries.
Please email us with your order reference number to hello@clooactive.com
Yes, our manufacturing is sourced from ethical Sedex Certified manufacturers. There are audits done yearly to ensure the factories are compliant. We are working with factories in China & Turkey currently.
Orders below a value of £135 are not subject to customs. For orders above £135 the customer will pay customs.
General Questions
If there are any mistakes on your order please email our customer service team right away at hello@clooactive.com and they will do there best to resolve it for you.
Unfortunately, we currently do not offer an exchange facility. However, you can return your order for a refund and purchase another style or size. For more information on returns, see our Refund Policy here.
Please see our size guide for help. If you have any questions or need advice on sizing please email hello@clooactive.com
We’re a small business and that means our ability to manufacture at volume can sometimes be limited, resulting in items selling out quite quickly!
If the item you want is out of stock, let us know by adding your email address to the out of stock list on the product page and you’ll be the first to know when it’s back.
E-Gift Cards can be purchased on our website starting at €10.
All gift cards will be emailed directly to the email address you provide and can be redeemed for any Cloo Active products.
If you need to get in touch with our customer service team you can email us at hello@clooactive.com or fill out the form Here and we will get back to you as soon as possible!
Please include your order number/details in your email.
